Refund and Returns Policy
At Rosie Posie Floral Designs , customer satisfaction is our top priority. We take great pride in the quality and freshness of our flowers. If you are not completely satisfied with your purchase, we’re here to help
Returns
Due to the perishable nature of flowers, we do not accept returns. However, if there is an issue with your order, please contact us within 24 hours of delivery so we can assess and resolve the matter.
To be eligible for any resolution (replacement or refund), we require:
- A photo of the item in question
- Your order number
- A description of the issue
Refunds
Refunds may be issued in the following cases:
- The wrong item was delivered
- Flowers arrived damaged or wilted
- The delivery was not completed due to our error
If your request is approved, we will process a full or partial refund to your original payment method within 5–7 business days.
Exclusions
We do not offer refunds or replacements for:
- Incorrect addresses provided by the customer
- Failure to receive the delivery due to recipient unavailability
- Personal preference (e.g., color variations or flower substitutions)
- Gift cards
- Downloadable software products
- Some health and personal care items
Order Cancellations
Cancellations must be made at least 24 hours before the scheduled delivery date to receive a full refund. Orders canceled after this period may be subject to a cancellation fee or may not be refundable if preparation has already begun.
Contact Us
If you have questions about your order or this policy, please contact us at:
Rosie Posie Floral Designs
Ph:0419590258
sales@rosieposiefloraldesigns.com.au
If you haven’t seen your refund appear yet, please follow these steps:
- Check your bank account again to ensure the refund hasn’t been posted.
- Contact your credit card company — it may take a few business days for the refund to officially appear on your statement.
- Reach out to your bank, as there is often some processing time before refunds are fully posted.
If you’ve completed these steps and still haven’t received your refund, please don’t hesitate to contact,
Sale Items
Please note that only regularly priced items are eligible for a refund. Sale or discounted items are non-refundable.